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    Your VAT ID is a mandatory requirement for processing purchases in Germany as a tax-free intra-Community delivery.

Shipping and handling

Shipping within Germany:

All of our products are delivered free of charge within Germany.

Shipping abroad:

We deliver our products free of charge within mainland Europe to the following countries. European overseas territories are not supplied.

France, Italy, Luxembourg, Austria, Slovakia, Slovenia, Czech Republic, Estonia, Latvia, Lithuania, Hungary, Belgium, Netherlands, Poland, Spain

Please note that the book "Active Office" is only delivered to Germany.

Carrier company

Delivery by DHL and DPD:
We deliver our products with DHL or DPD.
The products are mainly shipped with DHL. Due to their nature, the following products are mainly shipped by DPD:
- Aeris Active Office Desk

Forwarding agent:
The Aeris 3Dee (insofar as the product has been assembled) is returned via forwarding agent.

The Aeris 3D ee will be collected by truck "to kerbside", i.e. to the nearest public kerbside to the collection address.
Please note that a collection of the goods to the address "to the kerb" cannot take place due to the lack of accessibility with the truck by the forwarding agency in the following cases:

- The address is located in a street or can only be reached via a street that is designated as a traffic-calmed area / "play street", and/ or

- The address is located in a street or can only be reached via a street whose trafficability is prohibited for vehicles with a permissible total weight of 40 tons, and/ or

- The address is located in a street or can only be reached via a road which is narrower than 3.25 metres or which is restricted to a passage width of less than 3.25 metres at a point to be passed during delivery due to obstacles such as parked vehicles or a construction site, and/or

- the address is located in a dead-end street.

If one of the above-mentioned special conditions applies to the desired delivery address or if you are unsure about this, please contact us by phone or email before returning the goods to clarify whether or to which location a collection can be made.

Please note that it is necessary for you to be personally present at the delivery address when the goods are collected by the shipping company.

On the one hand, this is because you must confirm the collection of the goods in writing. Secondly, the loading of the goods may require your assistance. You must therefore be physically able to lift a weight of up to 30 kilograms.

The forwarding agent will arrange with you a collection on a desired day from Monday to Friday (excluding public holidays) in a time window from 8 am to 1 pm or 1 pm to 6 pm. Your presence at the collection address is required during the entire time window. Unfortunately, it is not possible to specify the delivery time more precisely.