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Returns

For returns when exercising the statutory right of revocation, please note our Cancellation policy.

You shall bear the direct costs of returning the goods.

The direct costs of returning the goods (if the goods are returned by hand) are estimated at a maximum of:
Germany: maximum approx. 29 Euro
Belgium, Estonia, France, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 39 Euro: maximum approx. 100 Euro

The direct costs of return are estimated at a maximum of approximately 100 Euro for each such item with regard to such goods which, due to their nature, cannot be returned to us normally by post (forwarding goods). This concerns the product Aeris Active Office Desk.

You have the option of having your return collected by Aeris (except for Aeris Active Office Desk shipping goods). If you return the goods via Aeris in the original packaging, the following costs will apply:
Belgium, Germany, Luxembourg, Netherlands, Austria: 10 Euro
Estonia, France, Italy, Latvia, Lithuania, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 24 Euro

Please note: For Aeris Swopper and Aeris 3Dee products, once the goods have been assembled, the goods cannot be disassembled again and therefore the original packaging cannot be used for the return. We will therefore send you special shipping boxes and charge a fee for packaging and shipping incl. collection as follows:
Germany: 29 Euro
Belgium, Estonia, France, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 39 Euro

If you would like to return your ordered products yourself, please inform us of your cancellation using the contact details below and use the following address for your return:

Aeris GmbH
Zweigniederlassung Horgau
Von-Holzapfel-Str. 6
86497 Horgau

You can reach us Monday-Thursday 8:00-17:00 and Fri. 08:00-15:00 by phone: +49 (0) 89 900 506 0 and by e-mail to info@aeris.de.

We will then explain the specific return procedure to you.
Together with our support team, we will find the best solution for you!

Please note that this is not a prerequisite for the effective exercise of your right of withdrawal.