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    Your VAT ID is a mandatory requirement for processing purchases in Germany as a tax-free intra-Community delivery.

Returns

For returns when exercising the statutory right of revocation, please note our Cancellation policy.

You shall bear the direct costs of returning the goods.

The direct costs of returning the goods (if the goods are returned by hand) are estimated at a maximum of:
Germany: maximum approx. 29 euros
Belgium, Estonia, France, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 39 euros: maximum approx. 100 euros.

The direct costs of return are estimated at a maximum of approximately 100 euros for each such item with regard to such goods which, due to their nature, cannot be returned to us normally by post (forwarding goods). This applies to the products Aeris Active Office Desk as well as Aeris 3Dee (in assembled condition).

You have the option of having your return collected by Aeris (except for Aeris Active Office Desk and Aeris 3Dee in assembled condition). If you return the goods via Aeris in the original packaging, the following costs will apply:
Belgium, Germany, Luxembourg, Netherlands, Austria: 10 Euro
Estonia, France, Italy, Latvia, Lithuania, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 24 Euro

Please note: For Aeris Swopper and Aeris 3Dee products, once the goods have been assembled, they cannot be disassembled again and therefore the original packaging cannot be used for the return. We will therefore send you special shipping boxes and charge a fee for packaging and shipping incl. collection as follows:
Germany: 29 Euro
Belgium, Estonia, France, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Spain, Czech Republic, Hungary: 39 Euro

If you would like to return your ordered products yourself, please inform us of your cancellation using the contact details below and use the following address for your return:

Aeris GmbH
Zweigniederlassung Horgau
Von-Holzapfel-Str. 6
86497 Horgau

You can reach us Monday-Thursday 8:00am - 5:00pm and Friday 8:00am - 3:00pm by phone: +49 (0) 89 900 506 11 and by e-mail to info@aeris.de.

We will then explain the specific return procedure to you.
Together with our support team, we will find the best solution for you!

Please note that this is not a prerequisite for the effective exercise of your right of withdrawal.